Are you an experienced 2nd Line Support Engineer eager to enhance your skills in a dynamic, fast-paced environment?

The Telemarketing Company is looking for a proactive IT professional to provide 2nd-line support for our IT systems, ensuring smooth operations and contributing to key infrastructure projects.
In this role, you’ll focus on 2nd-line support for BAU operations and infrastructure initiatives. As part of a small, agile team, you may occasionally assist with 1st-line support. There will also be opportunities to expand your expertise and progress towards 3rd-line support and beyond.

We encourage and welcome all qualified candidates to apply regardless of sex, age, religion, ethnicity, sexual orientation, or belief.

Hours: 9am to 5.30pm (Monday to Friday)
Salary: £30,000 - £35,000 per year depending on skills and experience.
Location: Brighton / Hybrid*.
*After successfully completing a three-month probation period, and with your line manager's approval, you may work remotely for up to two days per week. *

Some of our benefits:
- We offer an amazing wellbeing service for you and up to 3 family members.
- 28 days annual leave
- Cinema and Gym staff discount
- One month of free Bus Pass (Brighton & Hove)
- Access to an online platform for training with more than 65.000 courses

Key Responsibilities:
- Provide 2nd -line support across a range of IT systems, ensuring efficient resolution of incidents and service requests.
- Support BAU operations and contribute to infrastructure projects as requires.
- Assist with 1st-line support in a flexible team environment when required.
- Work within an ITIL framework to ensure timely resolution of incidents and problems, meeting defined SLAs.
- Proactively identify and resolve IT issues to enhance service efficiency.
- Participate as a resource in IT projects, contributing technical expertise and problem-solving skills.
- Take part in the on-call rota as required to support business operations.


The ideal candidate must have:
- Previous experience in 2nd Line support role with exposure to both BAU and project-based work.
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication skills
- Knowledge of:
Microsoft Windows 10, 11
Microsoft Server 2016, 2019, 2022
Microsoft SQL Server
Microsoft 365
DHCP and DNS
VMware ESXi 7.x and up
- Good understanding of networking principles and technologies
- Storage infrastructure configuration, management and support
- Understanding of firewalls / UTMs
- Understanding of SIP / IP telephone systems
- An understanding of Back-up technologies (Veeam, Symantec Backup Exec etc.)
- Familiarity with ITIL processes and service management principles
- Ability to work flexibly in a fast-paced environment, balancing multiple responsibilities
- Eagerness to develop skills towards 3rd-line support and broader IT infrastructure responsibilities.

Desirable Skills & Qualifications:
- Microsoft Certifications
- Fortinet Certification
- VMware Certification
- Microsoft SharePoint
- Azure
- Intune
- Autopilot
- Avaya IP Office
- ISO 27001

The Company reserves the right to vary or amend the duties or responsibilities of the post holder at any time according to the needs of the Company’s business.


About The Telemarketing Company
We are one of the UK’s leading outbound telemarketing agencies, with over 30 years of history and around 250 in our team. We are family owned, with a professional but friend and supportive team environment and we hold Silver Investors in People accreditation. We are proud members of the Brighton Real Living Wage campaign.
How to apply:
Please send us your CV by hitting apply now.
If you have any questions, please contact us by email to recruitment@ttmc.co.uk

Call Centre Agent - Customer Service Advisor

The Telemarketing Company is expanding fast and we’re growing our telemarketing team.
If you have experience working on the phone in Sales or Telemarketing and/or you can demonstrate excellent listening and communication skills, we would especially love to hear from you!
We encourage and welcome all qualified candidates to apply regardless of sex, age, religion, ethnicity, sexual orientation, or belief.

Salary from £21,840 FTE per year (£12 per hour)

Some of our Benefits:
• We offer an amazing wellbeing service for you and up to 3 family members.
• 28 days annual leave – increasing up to 33 days.
• Cinema and Gym staff discount
• One month of free Bus Pass! (Brighton & Hove)
• Access to an online platform for training with more than 65.000 courses

We offer:
• The chance to work for some of the best-known companies in the world (see our website for examples - https://ttmc.co.uk)
• A culture that’s friendly and supportive, professional, and forward thinking
• A good starting salary, with reviews based on fair measurement of your performance
• The ability to earn more through monthly bonus payments.
• Office based work available from our office in Central Brighton (East Sussex).
• Remote options also available depending on campaign
• A great working environment, with a diverse team of colleagues of all ages and backgrounds

Your day to day will involve:
• Working either outbound or inbound campaigns handling customer requests either by phone or online.
• Building customer relationships
• Administration and Account Management duties
• Accurately enter pertinent customer data and research customer information
• Provide excellent customer service at every touchpoint, and should you need help managing a customer’s concern, your manager will be there to help with resolution
• Responsible for in-depth knowledge of products and services offered, learning about products and staying up to date on new product or policy changes.

The ideal candidate must have;
• Fluency in foreign languages will be an advantage
• A professional telephone manner
• Good communication and listening skills.
• A-levels or above academic qualifications
• Previous telesales experience advantageous

About The Telemarketing Company
We are one of the UK’s leading outbound telemarketing agencies, with over 30 years of history and around 250 in our team. We are family owned, with a professional but friendly and supportive team environment and we hold Silver Investors in People accreditation. We are proud members of the Brighton Real Living Wage campaign.

How to apply:
Please send us your CV by hitting apply now.
If you have any questions, please call 01273 765000 option 0 and ask for The Recruitment Team or contact us by email to recruitment@ttmc.co.uk