Call Centre Agent - Customer Service Advisor

The Telemarketing Company is expanding fast and we’re growing our telemarketing team.
If you have experience working on the phone in Sales or Telemarketing and/or you can demonstrate excellent listening and communication skills, we would especially love to hear from you!
We encourage and welcome all qualified candidates to apply regardless of sex, age, religion, ethnicity, sexual orientation, or belief.

Salary from £22,932 FTE per year (£12.60 per hour)

Some of our Benefits:
• We offer an amazing wellbeing service for you and up to 3 family members.
• 28 days annual leave – increasing up to 33 days.
• Cinema and Gym staff discount
• One month of free Bus Pass! (Brighton & Hove)
• Access to an online platform for training with more than 65.000 courses

We offer:
• The chance to work for some of the best-known companies in the world (see our website for examples - https://ttmc.co.uk)
• A culture that’s friendly and supportive, professional, and forward thinking
• A good starting salary, with reviews based on fair measurement of your performance
• The ability to earn more through monthly bonus payments.
• Office based work available from our office in Central Brighton (East Sussex).
• Remote options also available depending on campaign
• A great working environment, with a diverse team of colleagues of all ages and backgrounds

Your day to day will involve:
• Working either outbound or inbound campaigns handling customer requests either by phone or online.
• Building customer relationships
• Administration and Account Management duties
• Accurately enter pertinent customer data and research customer information
• Provide excellent customer service at every touchpoint, and should you need help managing a customer’s concern, your manager will be there to help with resolution
• Responsible for in-depth knowledge of products and services offered, learning about products and staying up to date on new product or policy changes.

The ideal candidate must have;
• Fluency in foreign languages will be an advantage
• A professional telephone manner
• Good communication and listening skills.
• A-levels or above academic qualifications
• Previous telesales experience advantageous

About The Telemarketing Company
We are one of the UK’s leading outbound telemarketing agencies, with over 30 years of history and around 250 in our team. We are family owned, with a professional but friendly and supportive team environment and we hold Silver Investors in People accreditation. We are proud members of the Brighton Real Living Wage campaign.

How to apply:
Please send us your CV by hitting apply now.
If you have any questions, please call 01273 765000 option 0 and ask for The Recruitment Team or contact us by email to recruitment@ttmc.co.uk