Join Our Call Centre Team – Customer Service & Sales Opportunities

*** Brighton (Office-Based & Hybrid Options Available) ***

The Telemarketing Company is growing, and we are always keen to hear from people interested in joining our friendly and supportive call centre team in Brighton.
This is an open recruitment advert for upcoming opportunities across a variety of campaigns. Whether your strengths are in customer service, outbound sales or claims handling we’d love to receive your CV and contact you when a suitable role becomes available.

Why Join The Telemarketing Company?
We offer a welcoming workplace where people are supported to succeed, develop, and progress.

Benefits Include:
• 28 days annual leave (increasing up to 33 days with service)
• 24/7 wellbeing and counselling support for you and up to 3 family members
• Gym staff discount
• Online learning platform with 65,000+ training courses
• Monthly bonus opportunities depending on role and campaign
• Company social events, team activities, and community fundraising initiatives throughout the year
• A welcoming, diverse team where you’ll be supported from day one

Types of Roles We Recruit For
We recruit for a variety of campaigns across different telemarketing areas, so your day-to-day work may include:

• Inbound Customer Service
• Outbound Sales & Lead Generation
• Claims Handling & Customer Support

Your role will depend on your experience, strengths, and the campaign available at the time.

What You’ll Typically Be Doing
Depending on the position, day-to-day responsibilities may include:

• Speaking with customers by phone, email, or online channels
• Handling inbound enquiries or making outbound calls
• Building positive customer relationships
• Resolving queries and providing excellent service
• Accurately updating customer information on CRM systems
• Learning about products, services, and campaign requirements
• Working with your team leader for guidance and support when needed
• Full training is provided for all campaigns, along with ongoing coaching.

What We’re Looking For
We welcome applications from people who are:

• Confident communicators with a professional telephone manner
• Strong listeners who enjoy helping customers
• Comfortable working in a fast-paced contact centre environment
• Motivated, reliable, and open to feedback and development

Experience in customer service, telesales, claims, or call centre work is helpful but not always essential.

Fluency in additional languages may be an advantage for some campaigns.

About The Telemarketing Company
We are one of the UK’s leading outbound telemarketing and customer contact agencies, with over 30 years of experience and around 250 colleagues.
We are family-owned, proud holders of Silver Investors in People accreditation, and members of the Brighton Real Living Wage campaign.

Inclusive Employer
We are a Disability Confident Employer and are committed to creating an inclusive and supportive workplace for everyone. We welcome applications regardless of age, disability, gender identity, ethnicity, religion, sexual orientation, or belief.

How to Apply
If you’d like to be considered for upcoming opportunities, please click Apply Now and send us your CV.

If you have any questions, contact our Recruitment Team:
recruitment@ttmc.co.uk
01273 765000 (Option 0)

Sales Development Representative – Outbound Sales Opportunity

*** Brighton (Office-Based) ***

The Telemarketing Company is expanding, and we’re looking for motivated individuals to join our Sales Development team in Brighton.
This is a fantastic opportunity for someone with sales experience who enjoys having real conversations, building relationships, and generating new business opportunities.

Salary & Hours
• £23,020 per year + £1,000 annual bonus
• Full-time: 35 hours per week (7 hours per shift)
• Office-based in Central Brighton
• 1 Saturday in 3 – with a lieu day the following week

Why Join The Telemarketing Company?
We offer a welcoming workplace where people are supported to succeed, develop, and progress.

Benefits Include:
• 28 days annual leave (increasing up to 33 days with service)
• 24/7 wellbeing and counselling support for you and up to 3 family members
• Gym staff discount
• Online learning platform with 65,000+ training courses
• Monthly bonus opportunities based on performance
• Company social events, team activities, and community fundraising initiatives throughout the year
• A welcoming, diverse team where you’ll be supported from day one

Your Role
As a Sales Development Representative, your main responsibilities will include:
• Contacting and engaging potential customers to create new sales opportunities
• Achieving daily, weekly, and monthly lead generation targets
• Collaborating with the sales team to develop strategies for reaching targets
• Using CRM software to manage leads and track activity

Full training and ongoing coaching will be provided.

What We’re Looking For
We are looking for candidates who:
• Have previous sales experience
• Demonstrate confidence in their own abilities
• Are excellent communicators and active listeners
• Have strong problem-solving and negotiation skills
• Are motivated, conscientious, and driven
• Experience in telesales or call centres is advantageous but not essential
• A-levels or equivalent qualifications

About The Telemarketing Company
We are one of the UK’s leading outbound telemarketing and customer contact agencies, with over 30 years of experience and around 250 colleagues.
We are family-owned, proud holders of Silver Investors in People accreditation, and members of the Brighton Real Living Wage campaign.

Inclusive Employer
We are a Disability Confident Employer and are committed to creating an inclusive and supportive workplace for everyone. We welcome applications regardless of age, disability, gender identity, ethnicity, religion, sexual orientation, or belief.

How to Apply
If you’d like to be considered for this opportunity, please click Apply Now and send us your CV.

If you have any questions, contact our Recruitment Team:
recruitment@ttmc.co.uk
01273 765000 (Option 0)

Customer Service Advisor – Roadside Assistance

*** Brighton (Office-Based) ***

The Telemarketing Company is expanding, and we’re looking for reliable, customer-focused individuals to join our team as a Telemarketer on our Roadside Assistance campaign in Brighton.
This is a fantastic opportunity for someone who enjoys helping people, staying calm under pressure, and providing excellent service over the phone to customers who may need urgent support.

Salary & Hours
• £12.60 per hour
• Casual Contract
• Start date: 16/02/2026 (3 weeks of paid training included)
• 35 hours per week (5 days per week)
• Shifts scheduled Monday to Sunday between 7am and 8pm
• Office-based in Central Brighton

Why Join The Telemarketing Company?
We offer a welcoming workplace where people are supported to succeed, develop, and progress.

Benefits Include:
• 28 days annual leave (increasing up to 33 days with service)
• 24/7 wellbeing and counselling support for you and up to 3 family members
• Gym staff discount
• Online learning platform with 65,000+ training courses
• Monthly bonus opportunities based on performance
• Company social events, team activities, and community fundraising initiatives throughout the year
• A welcoming, diverse team where you’ll be supported from day one

Your Role
As a Roadside Assistance Agent, you will provide immediate telephone support to customers in need, helping to ensure their safety and resolve vehicle-related issues such as flat tyres, dead batteries, lockouts, and minor repairs.
Your main responsibilities will include:
• Handling inbound customer calls and queries
• Providing calm, empathetic support in potentially stressful situations
• Responding to customer concerns and complaints professionally
• Accurately entering and updating customer information on internal systems
• Working with your manager and team for support when escalation is needed
• Keeping up to date with services, policies, and product information

Full training and ongoing coaching will be provided.

What We’re Looking For
We are looking for candidates who:
• Speak fluent English to a business level (essential)
• Have excellent communication, listening, and empathy skills
• Maintain a professional telephone manner
• Are able to stay calm and focused in high-pressure situations
• Have strong problem-solving skills and a customer-first attitude
• Are reliable and able to work the agreed shift pattern

Previous call centre or customer service experience is helpful, but we welcome applicants from any background with strong transferable skills.

About The Telemarketing Company
We are one of the UK’s leading outbound telemarketing and customer contact agencies, with over 30 years of experience and around 250 colleagues.
We are family-owned, proud holders of Silver Investors in People accreditation, and members of the Brighton Real Living Wage campaign.

Inclusive Employer
We are a Disability Confident Employer and are committed to creating an inclusive and supportive workplace for everyone. We welcome applications regardless of age, disability, gender identity, ethnicity, religion, sexual orientation, or belief.

How to Apply
If you’d like to be considered for this opportunity, please click Apply Now and send us your CV.

If you have any questions, contact our Recruitment Team:
recruitment@ttmc.co.uk
01273 765000 (Option 0)